Shipping & Returns

Shipping

We currently ship throughout the United States, Canada, Australia, New Zealand, and select countries in Western Europe (Austria, Belgium, Denmark, Finland, France, Germany, Italy, the Netherlands, Norway, Portugal, Spain, Sweden, and the United Kingdom). We expect to soon add additional countries and regions to our reach but there are certain areas in which the customs process creates lengthy delays.

Within the continental US we offer free shipping for orders above $99 dollars in value. 

Express shipping is also available within the US at the going USPostal rates and will be offered at checkout. 

To calculate international shipping rates, select your shopping cart and click “View Cart”. Next to Shipping, click “Add Info” to enter your mailing address and then click “Estimate Shipping”.

Please also note that the shipping rates are based on volumetric weight, which takes into account the package dimensions. 

Returns Policy

We stand behind our high quality products and we love our customers and will go to great lengths to make them happy. If you receive a damaged or flawed product please send us a quick message with your order number, a brief explanation and if possible a photo. And we will promptly replace or refund the item.

Please send us a message with any other product or service related concern and we will address it promptly. 

Send your message to help@dianekochilas.com