Shipping & Returns

Shipping

We currently ship throughout the United States, Canada, select countries in Western Europe, Australia and New Zealand. We expect to soon add additional countries and regions to our reach but there are certain areas in which the customs process creates lengthy delays.

Within the continental US we offer $6 maximum flat rate shipping for orders below $80 dollars in value. Orders in excess of $80 quality for free shipping.

Express shipping is also available within the US at the going USPostal rates and will be offered at checkout. 

Please also note that the shipping rates are based on volumetric weight, which takes into account the package dimensions. 

Returns Policy

We stand behind our high quality products and we love our customers and will go to great lengths to make them happy. If you receive a damaged or flawed product please send us a quick message with your order number, a brief explanation and if possible a photo. And we will promptly replace or refund the item.

Please send us a message with any other product or service related concern and we will address it promptly. 

Send your message to help@dianekochilas.com

 

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